Gadgets on the Go: Apple shipping iPod nanos with cases

//Friday, November 11, 2005

Apple has quietly started shipping cases with the iPod nano. It is the same case that comes with the new iPod video, but smaller to fit the nano. While this is a great move on Apple's part, I can already hear current iPod nano owners complaining that they should be sent a case to help protect their nano.

Apple do the right thing. What's fair is fair.

**Update** Just spoke to Apple customer service. They said; "All iPods will now be shipping with the protective sleeve."

Apple customer service was awesome, they can't send me the sleeve that comes with the nano, but are sending me a case to protect my nano. Apple has once again gone up another notch in my book, they completely understood where I was coming from, and provided a better solution than I would ever had anticipated. Nothing short of spectacular customer service. Thanks Apple!!!!

¶ posted by Jimmie Geddes, Editor @ 11/11/2005 02:23:00 AM

Comments:

Little slow, but faster then most. I knew about this yesterday since I spent so much time at the ilounge forum.
Thank's for spreading the word

# posted by Anonymous : 5:28 PM

I missed this at iLounge, I like getting the word out. I am on the phone with Apple now. What's fair is fair.

# posted by jimmie geddes : 5:43 PM

dood what case did they send you? and was it for free?

# posted by Anonymous : 10:14 PM

3 case extrememac tuffwrap for ipod nano
free of charge.

# posted by Jimmie Geddes, Editor : 11:36 PM

Wowie, i'll call them and see what they can do. I'll use u as an example if they refuse :P

# posted by Brian : 3:19 AM

DOOD those things cost 24.95!! dont' u think they would've sent u the sleeve.... after all it's cheaper.

what exactly did you say to them??

# posted by Anonymous : 3:22 AM

ugly looking sleeves...and you have to take the nano out everytime you want to change something????

# posted by Anonymous : 6:02 AM

it a lie i just call apple and i ask them ask sending a case for the ipod, and the guy phone pretty much laugh at me

# posted by Anonymous : 9:10 AM

Mabye you were a dick to the guy and thats why he laughed at you...Dont disrespect the guy who wrote this it just isnt right..

# posted by Anonymous : 9:26 AM

trust me, i civil to the guy at apple and if this story is not true than it not true. it is no need to sugar coat it,i'm not the one getting people hope up with a lie. end of story.....

# posted by Anonymous : 10:57 AM

How about instead they have a section on their web site where, if you provide the S/N, they will send you one for free? It should be easy for everyone to get this remedy, and they should not have to hunt for some phone number. This should be a public thing that Apple releases, saying HEY, GO HERE FOR YOUR FREE SLEEVE.

# posted by Anonymous : 12:17 PM

I called Apple, gave them my serial number, gave this example, and waited on hold for a long time. The guy came back and told me all the news sites are misinformed. I'd rather believe you though.

# posted by brothermonk : 8:30 PM

I'll post pictures of the case they send me.

# posted by Jimmie Geddes, Editor : 1:55 AM

Where did you buy the nano? I bought mine at a reseller so they said, "Sorry, there's nothing I can do for you, goodbye."

# posted by Daniel Gilmour : 1:18 PM

Bought it at the Apple Store.

# posted by Jimmie Geddes, Editor : 2:24 PM

Apple Store, as in retail, or phone/online?

# posted by Daniel Gilmour : 4:58 PM

Apple retail store. Short Hills mall in NJ. I should have told you that before, sorry.

# posted by jimmie geddes : 5:30 PM

What is exactly did you say to the Customer Service Rep? They told me only nanos bought within the last 14 days, online or through telesales were eligible for a free case/sleeve.

# posted by Daniel Gilmour : 12:29 AM

I asked them if I could get a sleeve, since it was coming with all nanos standard now, I also told them I have Apple Care. They asked me when I bought my nano, I told them the day after Steve anounced it. I think you just need to speak to the "right person". Good luck.

# posted by jimmie geddes : 1:32 AM

Do you have AppleCare, or did you just say that?

# posted by Anonymous : 2:13 AM

I have AppleCare.

# posted by jimmie geddes : 12:59 PM

I tried calling Apple again. This time, the woman looked at this site and said, she, nor her supervisor has the power to send me the sleeve, however, I can call Customer Relations on Monday and they will probably be able to send me a case.

I hope they will be able to send me a case/sleeve.

# posted by Daniel Gilmour : 2:01 PM

I think you'll have better luck with customer relations. I read on iLounge that someone called and Apple is sending them the sleeve that comes with the nano. Someone else said Apple told them to keep an eye on the nano page, they might be putting something up for nano owners to put their serial # in to get a nano sleeve sent to them. It's obvious that Apple is going to have to do something about this. I am sure Apple will be getting a ton of calls Monday morning, as this story really broke over the weekend. Good luck.

# posted by jimmie geddes : 2:08 PM

Woah, a triple post. I just checked the number that Apple gave me on Apple.com/contact, and it's the AppleCare number. I guess they gave the the wrong #. If I called AppleCare, it'd count as my 1 free call. Does anyone know the Customer Relations #?

# posted by Daniel Gilmour : 5:10 PM

1800MYAPPLE. Sorry for the triple post, it was a glitch,lol.

# posted by Jimmie Geddes, Editor : 5:45 PM

Well, I originally called 1-800-MY-APPLE and sales redirected me to customer service and they told me to call 1-800-275-2273.

# posted by Daniel Gilmour : 10:26 PM

is the soft case washable?? mine is getting yellowish.. :P

# posted by Anonymous : 5:25 PM

Post a Comment

Links to this post:

Create a Link

<< Home

All logos and trademarks in this site are property of their respective owners.
Contact Jimmie Geddes here: gadgetsonthego at gmail dot com.
/ / / / / / / / / / / / / / / / / / / / / / / / / / / / / / /

gadgets on the go dot net //a gadget blog

//thanks

I want to thank all the readers that visit GOTG, you've turned this site into a huge success and I'm truly grateful. September marks the 1 year anniversary of the site, and I am pleased to announce that we have well over 1 MILLION page views. I can't thank the readers and writers of GOTG enough, thanks for making it a huge success!!!

From PalmAddict: The Palm Addict Best New Website goes to Gadgets On The Go. There are many Gizmodo and Engadget copycats but this is a very good site that follows technology with a great Mac presence.