Sprint begins ‘talking points’ campaign against Apple iPhone; expects initial customer loss up to 6% "Sprint has begun an internal campaign against Apple iPhone and A&T that consists of a series of employee aids designed to help Sprint employees counteract customers who, according to our sources, already canceling their service contracts with Sprint in order to prepare for Apple's iPhone.

According to our sources, certain Sprint employees are being told to expect an initial drop of up to 6% of their current "smart phone" customer base (Treos/Blackberrys/etc.) as a result of a successful iPhone launch. Extrapolate this to the other carriers and you can clearly see how Apple iPhone has the potential to rock the entire industry."

Some of the things Sprint Customer Care Representatives are told to point out:

Potential iPhone negatives:

• Most current Smartphones have secure email necessary for business functionality. The iPhone uses Yahoo and Mac email which is not secure.

• It does not have a keyboard. Users may find the virtual keyboard difficult to use.

• It has a non-replaceable battery.

• It offers no external storage.

• It operates on AT&T’s EDGE network, which is slower than Sprint’s Mobile Broadband network. " Read more @ MacDailyNews .

Labels: iphone, sprint

  ¶ posted by Jimmie Geddes, Editor @ 6/25/2007 02:58:00 PM