
Demand melted the music firm’s servers shortly after When You Believe went on sale at midnight on Saturday.
The problem was only resolved some 15 hours later leading to thousands of punters being unable to get their hands on the ballad.
Last year LEONA LEWIS’ winning single shifted an astonishing 50,000 downloads on its first hour of sale.
The Scottish teen logged just 36,669 sales in three days and record label bosses are furious.
An insider at SonyBMG said: “Everybody here is up in arms.
“There’s been a monumental cock up. Simon is hugely disappointed about the situation and is considering launching legal proceedings.
“Everybody is really upset for Leon and don’t want technical malfunctions to mar his big week.”
A spokesperson for iTunes declined to comment."

