Google facing a tough time selling smartphones "Google support forums are awash with people looking for help for problems with their Nexus One phones -- and unable to find it.

The volume of complaints points to a problem that Google faces now that it has decided to try to push a new cell-phone-buying model in the U.S. Since most people buy subsidized phones from a mobile operator, they turn to the operator when they have problems.

But Google is selling the phone directly to end-users. That means many users are turning to it first, and the search giant doesn't have the kind of customer support that mobile-phone users are accustomed to.

Google appears to be only accepting e-mail customer queries, to which it pledges to reply in one to two days -- far too long, say most people who are complaining online." Via PC World .

Labels: android, google, nexus one

  ¶ posted by Jimmie Geddes, Editor @ 1/09/2010 02:51:00 AM